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Concierge Care

WE’VE GOT YOUR BACK

We believe you’re going to have the BEST experience in your Ergotec massage chair and we also want you to have the BEST customer care experience.

We promise quick and easy customer service. Our representatives and technicians know their stuff and love helping our customers.

Concierge Care:

Email: Service@Cozziausa.com

Call: Cozzia @ 1 877 977 0656

About our Ergotec Service Technicians:

Something’s broken or not working right? Our service technicians know their stuff too. We take great care in making sure they are well-trained, so if you ever need service, help or support with your chair, it’s never a pain in the neck.

Call or email us: Service@Cozziausa.com 1.877.977.0656

If you need a new part, we’ll send it your way*. If you need in-home service, our in-home service technicians can repair your chair, fix broken parts… if it can’t be fixed, we'll replace it free of charge**.

Extended Coverage Available:
Contact a concierge to purchase an extended warranty.

Need Service?

Easy as 1 or maybe 1-2-3:

Call us! Fill out the service form on our website and wait for a follow-up email Chat with us!

*Our In-Home Service Repair, Replacement Part and Replacement Guarantees are according to Ergotec’s standard limited liability warranty policy. Service or parts must be requested within the terms of the warranty.

**Terms and conditions apply. Refer to product manual or email Service@Cozziausa.com for more information. Please have your order number ready and call us at 1.877.977.0656.