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Concierge Care

WE’VE GOT YOUR BACK

Email us, call us, or write us a letter or send chocolate (we love chocolate).
 
If you have a simple question, we may already have an answer. Check our FAQs
 
Ergotec is committed to excellent service. Our mission is to ensure customer satisfaction. We have answers to all your questions. 

Our team is available M-F 9am - 7pm EST.

An expertly trained technician that specializes in massage chairs will be able to identify the problem and, if necessary, dispatch a local technician.
We have partnered with the best technicians in the United States to make sure you are taken care of.

If you need a new part, we’ll send it your way*. If you need an in-home service, our in-home service technicians can repair your chair. If it can’t be fixed, we'll replace it free of charge**.
Extended warranties are available for purchase, to learn more please contact our customer care specialist at 1.877.977.0222.

 

NEED SERVICE? 
1. Call us!
2. Fill out the warranty form that came with your chair
3. Mail us the form or email it to us

 

*Our in-home service repair, replacement part and replacement guarantees are according to Ergotec’s standard limited liability warranty policy. Service or parts must be requested within the terms of the warranty. 
 
**Terms and conditions apply. Refer to the product manual or please have your order number ready and call us at 1.877.977.0222.

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Submit below, please allow 1-2 business days for a response on all inquiries.